Product Care
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Ring Size Check
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Order and Shipping
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Return Policy
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Maintenance request:
Please contact us for maintenance if your ordered Realized Studio items were damaged and needed to repair. Maintenance cost may vary depends on the items' condition. Enamel items are very delicate, if ever damaged, it's impossible to repair back to original due to technique limitation , please handle with extra care. Return Policy Please check the delivered items from Realized Studio upon arrival. Shell you find any problem or the sent items did not match the description of the ordered items listed on the website, please contact us within 3 days of arrival for return or exchange process. All returned or exchanged items should be shipped within 5 days of arrival and in their original packaging and condition, including the items, gift packaging, accessories, bonus items, and documentation if applicable. Please note that Realized Studio will not be responsible for any risk of losses or damages incurred during the return transportation. Return Policy for custom-ordered items Personalized/custom-ordered items can not be returned. Other Please don't hesitate to contact us for questions before you put an order. |
維修物件:
在正常使用情形下損壞的物件如扣頭鬆動，鑲石掉落等，需要重新整修美容。請來信告知維修需求並親帶或寄送物件回瑞萊夢臻工作室，我們會評估維修費用和時間。琺瑯物件相對脆弱，如破損後，當今技法尚無法完全修復至原本狀態，請擁有琺瑯物件的客戶使用上要格外小心。 一般商品退換貨政策： 在收到商品後，請立刻檢查商品是否正確，如果有問題請於 3 天內與我們連絡，並於連絡後 5 天內保持完整連同未拆封的商品包裝寄回原商品，超過時限未寄回視為不更換並取消保留。除了瑕疵品之外，其他原因換貨請自行支付來回運費。您所退回的商品，必須保持所有商品、贈品、附件、包裝、及所有附隨文件或資料的完整性。請注意我們無法負責客戶寄送回來過程中可能的遺失，損壞風險。 特別客製商品退換貨政策： 我們不接受特別客製商品退換貨服務。 其他退換貨政策： 購買前詳盡溝通，可省下退換貨所耗費的心力、金錢與時間，如果有疑問請儘早向我們提出。 |